Privacy Policy
This Privacy Policy explains how information about you is collected, used and disclosed by Smartcore AI LLC. (collectively, "Smartcore AI LLC," "we" or "us") when you use our website Smartcore AI LLC("Website") and customer loyalty program services ("Platform") (collectively, Services"), or when you otherwise interact with us. This Privacy Policy also describes your choices regarding use, access and correction of personal information collected about you through our Services. Please read this Privacy Policy carefully and ensure that you understand it before you start to use our Services.
This Website is owned and operated by, or on behalf of, Smartcore AI LLC. ("we", "our" or "us"). We are the data controller in respect of personal Information of our users based in the European Union.
By accessing and using the Services, you acknowledge that you have read and understood the content of this Privacy Policy. We reserve the right to update this Privacy Policy from time to time. If we make changes, we will notify you by revising the dote at the top of the Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our Information practices and the ways you can help protect your privacy.
INFORMATION YOU PROVIDE TO US THROUGH THE SERVICES
We collect and process information you provide directly to us via the Services. Personal data submitted through the Services include the details you submit when you create an account, participate in any interactive features of the Services, pay for purchase orders, communicate with us via third party social media sites, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, company name, postal address, phone number and any other information you choose to provide. To the extent you provide credit card information through the Services, that information is collected and processed by our third-party payment processor pursuant to their Privacy Policy and practices. Our payment processor is Stripe and their privacy policy can be found here https://stripe.com/privacy.
INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THE SERVICES
When you access or use the Services we automatically collect information about you, including
Log Files: We gather certain information about your use of the Services, including the type of browser you use, access times, pages viewed, your P address and the page you visited before navigating to the Services, and store it in log files. We do not monitor or log data collected from your servers when using the Services, but we may log or monitor information about your access to our Services Information Collected by Cookies anc Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. For more information about cookies, and how to disable them, please see our Cookie Policy page https://smartcoreai.net/cookie-policy; and Your Choices below.
INFORMATION WE COLLECT FROM OTHER SOURCES
We may also obtain information from other sources and combine that with information we collect through our Services for purposes of advertising and user authentication. For example, if you create or log into your Smartcore AI account using your Google Apps credentials via single sign-on, we will have access to certain information such as your name and email address as authorized in your Google Apps profile settings.
How We Use Your Data
Smartcore AI may use the personal information we collect for the following purposes:
Service Delivery: To provide, operate, and maintain our services and respond to inquiries or requests submitted through our website or funnel pages.
Customer Communication: To send notifications, updates, appointment reminders, and respond to customer support requests.
SMS Messaging: If you opt in, we may use your phone number to send SMS messages related to our services, promotions, and updates. Message frequency may vary and message & data rates may apply.
Improving Services: To analyze usage and improve the quality, performance, and functionality of our services.
Security and Fraud Prevention: To protect against unauthorized access, fraud, or other harmful activities.
Legal Compliance: To comply with applicable laws, regulations, or legal obligations.
We do not sell, rent, or share your personal information with third parties for marketing purposes. Information may only be shared with trusted service providers necessary to operate our services, such as messaging providers or technical infrastructure partners, and only for the purpose of delivering our services.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing or promotional purposes."
Data Security Practices
Smartcore AI takes reasonable and appropriate measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. We implement a variety of security practices designed to safeguard your information.
These practices may include:
Secure Data Storage: Personal data is stored on secure servers and systems designed to protect against unauthorized access.
Access Controls: Access to personal information is restricted to authorized personnel who require the information to perform their job responsibilities.
Encryption: Where appropriate, data transmitted through our services may be protected using industry-standard encryption technologies.
Monitoring and Protection: We maintain technical safeguards and monitoring systems to detect and prevent security threats or unauthorized access.
Service Provider Security: Third-party service providers used to operate our services are expected to maintain appropriate security practices and confidentiality standards.
While we take reasonable steps to protect personal information, no system or method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your data.
Users are encouraged to protect their own information by maintaining the confidentiality of any account credentials and notifying us immediately if they suspect unauthorized use of their information.
User Rights
At Smartcore AI, we respect your rights regarding your personal information. You have the following rights concerning the data we collect:
1. Right to Opt-Out of Communications
You may opt out of receiving SMS messages from us at any time by replying STOP to any message you receive. Once you opt out, you will no longer receive SMS communications from Smartcore AI unless you choose to opt in again.
2. Right to Access Your Information
You have the right to request information about the personal data we may hold about you.
3. Right to Update or Correct Information
if any personal information you have provided is inaccurate or outdated, you may request that we update or correct your information.
4. Right to Request Deletion
You may request that we delete your personal information from our systems where permitted by applicable laws
5. Right to Request Assistance
For help regarding your data or communications, you may reply HELP to any SMS message or contact our support team.
Contact for Data Requests
If you wish to exercise any of these rights, please contact us at:
We will respond to all reasonable requests in accordance with applicable data protection laws and regulations.
SMS Opt-In Data Protection
Smartcore AI respects your privacy and is committed to protecting your personal information. SMS opt-in information and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Your SMS consent is used solely for the purpose of delivering messages from Smartcore AI related to services, notifications, or promotions you have agreed to receive.
We may share limited information only with trusted service providers that help us operate our messaging services (such as telecommunications or messaging platforms), and only to the extent necessary to deliver SMS communications on our behalf. These providers are required to maintain the confidentiality and security of your information.
All other categories of personal data are handled in accordance with our Privacy Policy and applicable data protection regulations.